It is imperative that healthcare practitioners treat all patients as individuals regardless of age, religion, belief, gender, or sexual orientation. A holistic patient assessment is essential to identify patient needs, which may require specific interventions in order to ensure that dignity is maintained and person-centred care is achieved. It is important, for example, to establish whether the patient experiences any sensory impairment, such as hearing or sight loss. If this is the case, the patient’s care or treatment plan should reflect care-delivery interventions that are necessary to support effective communication—for example, the use of a portable hearing loop or patient information leaflets that are printed in a specific font and in a larger font size. To read up more, please see PT CARE ATTITUDES